Employer FAQs

All groups are assigned an account manager. Please contact the district office to inquire about your group's account manager.

  • All employers are automatically enrolled in the Standard Option when they register for AccessBlue. The Enhanced Option, Member Maintenance, is a voluntary employer option you may select when you register. If you want to change your current level of functionality, call 1-800-229-6499.
    • Standard Option: Submit and review subsequent applications, including new hires.
    • Enhanced Option, Member Maintenance: Process coverage terminations; order replacement membership materials for individual employees or for your group; review, approve or deny submitted employee change requests that affect group, such as address changes, account corrections, adding or dropping dependents; verifying coverage qualifications; and reporting other coverage.

    You can also pay your group bill online through your bank's system.

  • At our Forms Library, you and can download the forms you need most often.
  • Our Online Provider Directory, which is updated daily, gives you and your employees access to thousands of doctors and hospitals in the Blue Cross network.
  • For prescription drug information, check out our Prescription Drug Program.

As an employer, you can register your group online. AccessBlue is a handy administrative tool you can use to review changes submitted by your employees, and to get new employees enrolled in your plan.

At this time only members have access to change their personal information; however, group administrators have access to review their group member changes.

You can pay your group bill online through your bank's system. Be sure to include your current contract number in the account field stored under payee Blue Cross.

Blue Cross and Blue Shield of Louisiana
P. O. Box 261798
Baton Rouge, LA 70898-9029

HMOLA
P.O. Box 98024 
Baton Rouge, LA 70898

Blue Cross and HMOLA must receive a written notice to make a change of address. The notice can either be a letter or change of status card and must include a signature. A notice to change an address with Blue Cross and HMOLA should be mailed to:

Blue Cross and Blue Shield of Louisiana
P. O. Box 98029
Baton Rouge, LA 70898-9029

HMOLA
P.O. Box 98024 
Baton Rouge, LA 70898

A request to terminate a Blue Cross or HMOLA policy must be made in writing and mailed to:

Blue Cross and Blue Shield of Louisiana
Membership and Billing Department
P. O. Box 98029
Baton Rouge, LA 70898-9029

HMOLA
Membership and Billing Department
P.O. Box 98024 
Baton Rouge, LA 70898

Commonly used employer forms, such as change forms, enrollment forms and coverage cancellation can be found in AccessBlue.